Archives

by Sarah Bricker Sarah Bricker No Comments

Aulani

The challenge was to deliver a state of the art customer experience.

The core challenge was to provide a globally consistent contract-to-invoice service across four lines of business – Dynamics, Commercial Operations, Enterprise Services and Original Equipment Manufacturers Operations – that together represent over 90% of Growtech’s global revenues.

Growtech had previously used seven vendors in five locations across four continents. Processes had become fragmented; meaning quality and service were inconsistent. This lack of standardization was adversely impacting operating costs, productivity and customer satisfaction. For several years now Growtech has worked strategically with innovations as a means of developing new solutions, products and services. In line with this vision, Success was approached to find new payments solutions to offer Growtech customers on their website, including open invoice and partial payments options.

Because Growtech is present in many countries and serves customers from around the world, one of the challenges was to provide a common solution that would work across multiple markets with local variations.

The Process.

In a five-year agreement worth £130m ($200m) Growtech, for the first time, entrusted the processing of 90% of the company’s worldwide revenues (more than $3bn in FY2011) to a single global partner.

The scale of this global BPO relationship was unique in managed services, covering six locations worldwide (Dublin, Reno, Fargo, Singapore, Manila), and involving 1,100 employees, 15 languages and more than 4,000 processes.

To manage the complexity and risk, Growtech and Success established a managed services model, covering the whole ‘contract to invoice’ chain. The solution was rolled out to a number of European countries where Success had partnered with the client to deliver it based on local demands (for example, ELV in Germany and MLK in France).

The solution proposed by Success incorporated an online ordering process for trips, offering open invoice as a payment method, along with various part payment options. This new offering was complemented by real-time risk assessment and validation of customers.

Results which exceeded expectations.

  • A successful transition and operational excellence.
  • Completed one of most successful transitions in Growtech’s history
  • Scored an ‘A’ in Growtech’s operational excellence measures
  • In excess of 20% cost savings over the term of the contract, totaling $40m
  • A more dynamic, flexible, BPO structure able to adapt to Growtech’s evolving global business
  • Continuous roll-out of solution – Sweden, followed by Germany, Denmark, Finland and Norway.
  • One single point of contact for client – one country responsible for implementation and client communications base upon local knowledge on legal and business related issues.
by bogv bogv No Comments

Walt Disney World

 

 

 

Magic Kingdom 

Explore six enchanted lands of one-of-a-kind attractions, never-ending enchantment and unforgettable moments in the place where storybook fantasy becomes everyday reality!

A few “must dos” at Magic Kingdom:

  • Seven Dwarfs Mine Train – An exciting family coaster that’s part adventure, part fantasy!
  • Enchanted Tales with Belle – Become part of the “tale as old as time” with Belle and Lumière in this one-of-a-kind immersive storytelling character interaction! It’s pure Disney magic!
  • The Magic Kingdom Mountain Range – Individually, they are referred to as Splash Mountain, Space Mountain, and Big Thunder Mountain Railroad but together they make up the ultimate trio of classic thrills!
  • Haunted Mansion – 999 grim grinning ghosts are just “dying” to meet you in this creepy kooky, altogether fantastic experience!
  • Pirates of the Caribbean – Discover hidden treasures, fend off enemies and join Captain Jack on an adventure.
  • Happily Ever After – It’s a spectacular story told through music, lighting, projections and the most impressive fireworks. The show is so big only the sky can hold it!

Epcot

Epcot is a place for kids and adults alike to explore imagination and world wonders– from around the world and under the sea to far reaches of the galaxy and beyond.  Plus, spectacular festivals add even more fantastic food, drinks, and entertainment.  It is truly unlike anywhere else in the universe.

A few “must dos” at Epcot:

  • Soarin’ – Glide effortlessly above snow-capped peaks, breathtaking bodies of water, soar over the Eiffel Tower, and more!
  • Test Track – Buckle up for a thrill! Create your own virtual custom-concept vehicle and then put your design to the test on the exhilarating hills, hairpin turns, and lightning fast straightaways of the Test Track circuit!
  • World Showcase – Take in the tastes, sights, and sounds of the world! Eat, drink and explore 11 glorious counties in one day!
  • Frozen Ever After – Sail on an ancient Norwegian vessel around the wondrous wintery world of Frozen!
  • Illuminations: Reflections of Earth – Every night, the Epcot skies explode as lasers and fireworks glitter, gleam and glow in musically synchronized splendor.  It is a fitting finale to your day of fun!

Disney’s Hollywood Studios

Action takes center stage at Disney’s Hollywood Studios, where you step inside the fabulous worlds of movies, television, music and theater.

A few “must dos” at Hollywood Studios:

  • Slinky Dog Dash – Play big in the all new Toy Story Land. Slinky Dog Dash is a new exciting coaster in Toy Story Land!
  • The Twilight Zone Tower of Terror – From the harrowing heights of the 13th floor to the dizzying depths of another dimension, you’ll scream up and down on a runaway elevator!
  • Star Tours – Hop aboard a Starspeeder 1000 to wherever the Force might lead you!
  • Rock ‘N’ Roller Coaster Starring Aerosmith – Get set for the ultimate rock ‘n’ roll road trip! Hop aboard a super-stretch limo and get launched from 0 to 60 mph in a flash!
  • Toy Story Mania – Woody, Buzz and the gang cheer you on as you ride through 4D midway games inspired by Disney Pixar’s Toy Story films. 

Disney’s Animal Kingdom

At the wildest Walt Disney World Theme Park of them all, discover one breathtaking experience after another, exploring attractions and shows amid amazing creates! With more than 250 different species of animals, the Animal Kingdom provides both education and enjoyment to visitors.

  • Flight of Passage – Soar aboard a winged banshee on an exhilarating flight through Pandora.
  • Kilimanjaro Safaris – Watch out for elephants, lions, antelope, hippopotamus, cheetahs and more on your “two week” safari around the breathtaking savanna! Tip: The animals are most active first thing in the morning and right before dusk!
  • Finding Nemo The Musical – Oscar winners Kristen Anderson-Lopez and Robert Lopez (Disney’s Frozen) wrote songs for this spectacular musical production that brings Finding Nemo to life with larger than life puppetry and a splashy cast! 
  • Expedition Everest – Watch out for the Yeti on this thrilling high speed coaster!
  • Festival Of The Lion King –  Timon, Pumbaa and their friends join a multitalented cast for a high-energy celebration of The Lion King!

 

Disney’s Typhoon Lagoon Water Park 

A tropical paradise emerging from a furious, fabled storm, with a spouting shrimp boat as its landmark, fun-filled flumes, a lazy river,  kids’ fun and one of the largest wave pools around at its heart.

Disney’s Blizzard Beach Water Park

Legend has it that a freak snowstorm hit Florida and a ski resort was built, but it melted warmly into some of the fastest, longest downhill thrills under the sun–with lots of fun for grown-ups and kids alike!

by bogv bogv No Comments

Disney Cruise Line

The challenge was to deliver a state of the art customer experience.

The core challenge was to provide a globally consistent contract-to-invoice service across four lines of business – Dynamics, Commercial Operations, Enterprise Services and Original Equipment Manufacturers Operations – that together represent over 90% of Securator’s global revenues.

Securator had previously used seven vendors in five locations across four continents. Processes had become fragmented; meaning quality and service were inconsistent. This lack of standardization was adversely impacting operating costs, productivity and customer satisfaction. For several years now Securator has worked strategically with innovations as a means of developing new solutions, products and services. In line with this vision, Success was approached to find new payments solutions to offer Securator customers on their website, including open invoice and partial payments options.

Because Securator is present in many countries and serves customers from around the world, one of the challenges was to provide a common solution that would work across multiple markets with local variations.

The Process.

In a five-year agreement worth £130m ($200m) Securator, for the first time, entrusted the processing of 90% of the company’s worldwide revenues (more than $3bn in FY2011) to a single global partner.

The scale of this global BPO relationship was unique in managed services, covering six locations worldwide (Dublin, Reno, Fargo, Singapore, Manila), and involving 1,100 employees, 15 languages and more than 4,000 processes.

To manage the complexity and risk, Securator and Success established a managed services model, covering the whole ‘contract to invoice’ chain. The solution was rolled out to a number of European countries where Success had partnered with the client to deliver it based on local demands (for example, ELV in Germany and MLK in France).

The solution proposed by Success incorporated an online ordering process for trips, offering open invoice as a payment method, along with various part payment options. This new offering was complemented by real-time risk assessment and validation of customers.

Results which exceeded expectations.

  • A successful transition and operational excellence.
  • Completed one of most successful transitions in Securator’s history
  • Scored an ‘A’ in Securator’s operational excellence measures
  • In excess of 20% cost savings over the term of the contract, totaling $40m
  • A more dynamic, flexible, BPO structure able to adapt to Securator’s evolving global business
  • Continuous roll-out of solution – Sweden, followed by Germany, Denmark, Finland and Norway.
  • One single point of contact for client – one country responsible for implementation and client communications base upon local knowledge on legal and business related issues.
Top